The item I'm hoping to buy has sold out?
If you can not add a size to the cart, and experience the message 'out of stock', then, unfortunately, we are sold out.
We recommend giving our Sperry Experts a call on 1300 851 632 and press option 1 once prompted.
Our team will be able to look into stock levels for you and even suggest a similar style.
How can I find out what materials an item is made from?
Generally, all material and design information can be found in or under the product description page.READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.READ FULL ARTICLE
Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.
How do I clean my shoes?
Need to keep your shoes squeaky clean? We've got you covered.
Step 1: Remove laces
If your shoes have laces, first remove them before cleaning your shoes. They are often made of rawhide which means they have to be cleaned differently.
To clean genuine leather shoelaces, just pop them in a bowl with cold water and soap, swish thoroughly, and then rinse with clean water. Allow your laces to air dry for about 24 hours.
Step 2: Clean with leather care products
It's important to remember that leather should not be treated in the same way you would fabric, nubucks or suedes. Even though your Sperry shoes get wet with water we advise against washing with water. We recommend using a leather cleaner to remove any dirt and stains. That'll help to maintain the moisture leather.
Open the shoes fully, remove the insoles and laces and let them dry at room temperature. (Never expose them to heat!).
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
Extra tips on how to care for your Sperrys:
- Need to freshen up? Sprinkle non-leather insoles with baking soda to deodorise and help with general freshness. We even recommend investing in a pair of no-show socks to help keep your feet cool and stick-free!
- If they get wet, or after cleaning your leather boat shoes, allow your Sperrys to air-dry for 24 hours in a cool, dry place away from heat or sunlight.
- Stuff your boat shoes with newspaper to absorb excess moisture. It also helps to maintain its shape!
How do I tie my leather laces back up?
Please click here to find our lace tying tutorial videos!READ FULL ARTICLE
Do you sell replacement laces?
We currently stock lace kits (includes the threading needle) and spare laces (no needle included).
Click here to shop our replacement laces!READ FULL ARTICLE
Why are my shoes squeaky?
Occasionally we do get feedback that the shoes are squeaky. This is not actually a manufacturing fault, but a pocket of air which is trapped between the insole and the outsole. Try taking the insole out, sprinkle talcum powder on the base and leave overnight to settle, then next day shake out the excess talc. This should get rid of the squeaking!
Any questions? Feel free to reach out to our Customer Experience team below.READ FULL ARTICLE
Do Sperry shoes come with a warranty?
Sperry stands behind all the products that we produce with an assurance of quality materials and workmanship. Please see below for our warranty period and conditions.
Shoes: 12 months
Sandals/Thongs: 6 months
If your item(s) meet the below criteria, then we will offer a refund online.
• The product is faulty or is not of acceptable quality
• The product is not fit for its intended purpose
• The product does not match the sample or our description
Note: This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
If you believe any purchased items may have a manufacturing fault, please contact our Customer Experience team here and provide the below information;
- Order number or proof of purchase
- photos that display the fault from all angles
Our Customer Experience team will be able to advise the next steps.
Important to note: If the item(s) were purchased from a Sperry stockist please take them back to the place of purchase, they will need to assess them for you and handle the warranty process. Our Customer Experience Team are unable to assist with any third party retailer claims.READ FULL ARTICLE