How can I update my delivery address?
Once an order has been placed, you cannot change the address under your account.
However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and update the address for you. Please contact our Customer Experience team through Live Chat or call them on 1300 851 632 and press option 2 once prompted. They'll do their best to try and update the address for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.
If unable to do so, please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. They will be able to update your address.
Important to note:READ FULL ARTICLE
Any address updates done by StarTrack will add an additional business day for delivery on top of the standard delivery time.
Can I change or cancel my order?
We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time.
Unfortunately, we are unable to make any changes or cancel your order. Once you receive your item(s), you can return them in accordance with our Returns Policy.READ FULL ARTICLE