Why has my order been cancelled?
We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:
- Request for additional information is refused or not received within the requested time
- Request for the cardholder to contact us within the timeframe is not met
- Purchase transaction does not pass our security check
- The Purchase has connections to previous fraudulent orders
- Purchase was made by an unauthorised alteration our website.
We genuinely care about the safety of our customers, their personal information and the protection of their funds.READ FULL ARTICLE
Sperry may require further verification of your order to ensure that it is authorised by the cardholder.
Our Sperry Experts may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Sperry Experts will provide more information.
Why was my order unable to be fulfilled?
Sometimes we have an influx of customers ordering the same item at the same time which causes discrepancies. Unfortunately, this means that we are unable to fulfil all of the orders.
If you receive an email letting you know your order has been oversold, unfortunately, we were unable to fulfil part or all of your order.
When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 2 - 5 business days to show back in your account.
Our Terms & Conditions do also cover our oversell policy under section 7. Pricing & Availability - Sperry reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.