How long does delivery take?
Due to the increased impact of COVID-19, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas. More information here.
Just placed an order? Here's when to expect your delivery:
ORDER OVER $100
ORDER UNDER $100
Australian Metropolitan Areas
1-3 Business Days
Australian Rural Areas
4-7 Business Days
Orders can be delivered to residential and business addresses, parcel lockers, PO boxes and parcel collect locations.
Important to note:
1. Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.
2. Delivery services do not run on National or State Public Holidays.
3. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Sperry.
4. StarTrack has implemented strict cleanliness and social distancing measures to ensure safe deliveries for their customers and team. For more information, please click here.READ FULL ARTICLE
Need help tracking your order? Click here.
How do I track my order?
If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched.
You can check out our Delivery Timeframes to help you estimate the arrival of your order.
Your tracking number will be sent with the subject "Sperry Australia Shipment # for Order # SPE00000000".
Your tracking email will look like this:
Tracking your order:
- You can log in to your account and select the 'Track my Order' tab on the left-hand side
- Click on the Tracking link in your email notification or copy the Tracking Number at the bottom of your email and track online at StarTrack.
Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.
If you haven't received your order by the estimated delivery date, contact the Sperry Experts below and we'll help track it down.READ FULL ARTICLE
How much does delivery cost?
Sperry Australia charges a flat rate shipping fee of $10. However, if your order is over $100 we offer FREE SHIPPING on standard delivery, no matter your location in Australia or how many pairs you decide to purchase.READ FULL ARTICLE
Where do you deliver to?
Sperry Australia delivers Australia wide to residential, businesses, Parcel Lockers and PO Box addresses. To guarantee safe arrival of your order from Sperry Australia, please specify a delivery address which will be manned during business hours.
If no one is present to accept your delivery it will be taken to the nearest Australia Post and a notification card left and the requested delivery address.
At Sperry Australia we currently do NOT accept international orders.
To search whether Sperry ships within your country, we recommend searching the country filter on the top right section of our homepage.
READ FULL ARTICLE
Do I need to be home for delivery?
Our couriers will not leave a parcel unattended if there is no one home to collect it. This is to avoid your parcel falling into the wrong hands.
Instead, the courier will leave a card letting you know that your parcel is awaiting your collection at your local post office. You’ll need to present your ID and the collection card to collect your parcel.
You will have up to 10 business days to collect your parcel from the post office. If not collected within this timeframe, your order will be returned to sender and we are unfortunately unable to send it back to you. You will be refunded when your parcel arrives back at our warehouse.READ FULL ARTICLE
Why haven't I received a tracking number?
You'll receive an automated notification with your tracking number once your order has been dispatched. If you haven't yet received a tracking number, it just means we're working on processing your order.
We also recommend checking your spam/junk inbox as it can sometimes land in there. If you haven't yet received a tracking number, it just means we're working on processing your order.
Click here for ways to track your order.
You can check out our Delivery Timeframes to help you estimate the arrival of your order.READ FULL ARTICLE
Can my delivery be upgraded to reach me faster?
Once your order is placed, we're unable to upgrade or change the delivery method.
Our teams are working hard to get your order to you ASAP. Once your order is on its way to you, you will receive an email with your tracking information. We appreciate your patience during this time.READ FULL ARTICLE
Do you deliver everywhere in Australia?
We deliver to addresses across mainland Australia & Tasmania.
For more information on remote island deliveries see here.READ FULL ARTICLE
Do you deliver to remote islands?
We deliver throughout the standard StarTrack courier network. If your mail is usually delivered through domestic channels, you can safely assume that we deliver to your location.
Unfortunately, if your order has to pass through an international port to reach you, we are unable to facilitate delivery.
Please note that remote deliveries are subject to local transport schedules and may encounter unexpected delays outside of Sperry's control.
If you would like to double-check delivery to your location, please get in contact with the Sperry Experts below.READ FULL ARTICLE
Why was my delivery returned to its sender?
Our courier partners will not leave youe parcel unattended at your delivery address, so will drop it off at the nearest post office for you to collect.
Once your parcel has arrived at the post office, you have up to 10 business days to collect. If not, the parcel will be returned to sender and unfortunately, we cannot send the parcel back out to you.
Rest assured that you will be refunded once your parcel makes its way back to the warehouse.
We understand that this is frustrating however we have these protocols put in place to prevent your purchases from falling into the wrong hands.
We understand that you're hanging out for your new item(s), so we suggest repurchasing and organizing for them to be delivered to a location where they can be signed for such as your place of work.
If you have any further enquiries, please get in touch with the Sperry Experts below and we’ll be able to assist you.READ FULL ARTICLE