Why isn't my payment working?
We’re sorry to hear that you’re having difficulties purchasing through our website.
First, we recommend clearing your cookies or switching to another browser.
If the problem continues, we recommend trying a different payment method.
Still having issues? Get in touch with the Sperry Experts and we'll help you out.READ FULL ARTICLE
Please provide us with a screenshot of the error message to help speed up the troubleshooting process. We also advise to block out any sensitive information before sending through the screenshot.
What payment methods can I use?
We accept a number of payment methods such as Mastercard, VISA, American Express, Paypal and Afterpay.
Your account will be debited at the time of order and the transaction will appear on your statement.
How do Zip single-use cards work?
Zip’s Single-Use Visa Card allows you to shop with companies that aren’t partnered with Zip.
If you wish to shop with us via Zip Pay, head to the Zip App and search for Sperry. You’ll be directed to our website. When you’re ready to pay, select ‘Pay with Zip’ and a single-use card will be generated.
For a full overview, please see here.
If you need to return your order, your refund will be credited back to your Zip Account.
Please see full instructions here.
If you have any questions or issues, please reach out to the Zip Pay team.READ FULL ARTICLE
Can I get a tax invoice?
You will automatically receive your tax invoice when placing an online order.
Your order confirmation serves the same purpose as a tax invoice.
Can't find your tax invoice? Get in contact with our Sperry Experts here and provide your order number. We'll generate one for you.READ FULL ARTICLE
Are my credit card details safe?
Sperry Australia website values your security. We use 128 bit SSL security on all credit card transactions which is reinforced with 3DES encryption. We take every precaution to ensure that your details are transmitted securely and comply with industry regulation.READ FULL ARTICLE
Do you price match?
Sperry Australia does not offer price matching. We do not price match to third-party retailers, sale prices or pricing discrepancies.READ FULL ARTICLE
What do I do if a fraudulent purchase has been made on my credit card?
We’re sorry to hear this has happened.
Please report any fraudulent purchases to your local authorities. Their team will reach out to our Loss Prevention team and determine the next steps.READ FULL ARTICLE