Payment
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Why isn't my payment working?
We’re sorry to hear that you’re having difficulties purchasing through our website.
First, we recommend clearing your cookies or switching to another browser.
If the problem continues, we recommend trying a different payment method.
Still having issues? Get in touch with the Sperry Experts and we'll help you out.
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Please provide us with a screenshot of the error message to help speed up the troubleshooting process. We also advise to block out any sensitive information before sending through the screenshot. -
What payment methods can I use?
We accept a number of payment methods such as Mastercard, VISA, American Express, Paypal and Afterpay.
Did you know that we offer free PayPal returns if something doesn't fit or isn't quite right?
Need more information on how Afterpay works? Click here.
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Can I get a tax invoice?
You will automatically receive your tax invoice when placing an online order.
Your order confirmation serves the same purpose as a tax invoice.
Can't find your tax invoice? Get in contact with our Sperry Experts here and provide your order number. We'll generate one for you.
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Why isn't my payment working?
We’re sorry to hear that you’re having difficulties on our website.
First, we recommend clearing your cookies or switching to another browser.
If the problem still exists, then we recommend trying a different payment method.
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Are my credit card details safe?
Sperry Australia website values your security. We use 128 bit SSL security on all credit card transactions which is reinforced with 3DES encryption. We take every precaution to ensure that your details are transmitted securely and comply with industry regulation.
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What is Afterpay and how does it work?
Due to the evolving crisis of COVID-19, Afterpay has made some changes to their payment schedules. All customers will now pay the first payment upfront until further notice. For more information, please click here.
Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!
Afterpay is available to all people who:
- Live in Australia;
- Are at least 18 years old
- Can enter into a legally binding contract
- Have a valid and verifiable email address, mobile number; and
- Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.
Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.
At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.
If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.
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