Returns & Exchanges

How do I book a return?

You can return any item to our online store, just be sure to meet our Returns Policy.

Online Returns Instructions

Log in to your Account to book your return. If you checked out as a guest, use our Guest Returns Form.
Pop in your order number and the email address used for placing the order. Click 'Start Return'.
Complete the prompted steps to select the items for return and reason.
Print the provided shipping label and attach it to the package. We do recommend using a device such as a desktop computer that is connected to a printer for this step. Please note that this is not a prepaid label and will require postage to be paid for at your nearest post office.
Pack your return in another carton or satchel to protect the original packaging.
Take your package to your closest post office to pay for and drop off the parcel.

Cost of Returns

You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.

Please note: We reserve the right to reject any returns that do not meet these requirements.
All online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.

What's next?

Please allow time for your return to reach our fulfilment centre. This time may vary depending on your location. We recommend holding onto your Australia Post return tracking number so you can track when it reaches us.

If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-5 working days to process.

Once processed, it can take anywhere between 2-5 business days for your refund to show up, depending on your financial institution.

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Can I exchange for a different size?

Unfortunately, we are unable to facilitate exchanges online.

If your shoes meet our Returns Policy, we recommend returning your shoes online and repurchasing the correct size.

If you would like assistance determining which size you should purchase, our Sperry Experts are available to help. Give them a call on 0800 753 243 and press 1.

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I’ve changed my mind - can I return or exchange my items?

We want you to be 100% happy with your items, so if you change your mind we'll happily accept a return within 60 days of purchase. Double-check that your items meet our Returns Policy and the three main requirements:

returned within 60 days of purchase (with proof of purchase available if requested)
unworn, unwashed and undamaged with original tags attached
in original packaging and condition. Items cannot be sent back with their packaging exposed, taped up or otherwise damaged.

Important to note! We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item.

Please follow the instructions here on how to organise your return.

Having difficulties? Get in touch with the Customer Experience team below and we’ll be able to assist you.

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Can I return or exchange an item I bought more than 60 days ago?

We're happy to accept change of mind returns within 60 days of receipt where the item is in new, unworn, unwashed and otherwise undamaged condition with tags attached and in their original packaging.

Important to note! We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item.

Please refer to our Returns Policy to see full details, however, if your item was purchased more than 60 days ago, Sperry cannot offer a refund.

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How can I return if I paid through PayPal?

If you made a purchase via PayPal, please note that we cannot accept returns to any of our stores.

You are welcome to post your back to our online store and we will refund your order in accordance with your original payment method.

PayPal will be in touch once they have finalised your refund and you will need then need to transfer the funds into your bank account if you wish.

For instructions on how to return your item, please see our Returns Policy.

Please note that we do not offer exchanges for online orders. If you would like to exchange an item, we recommend that you place a new order online and simply return your existing item.

You can, however, get your money back on your return shipping fee. Click here for more information.

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When will I receive my refund?

Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse.

Tip: We recommend holding onto your Australia Post return tracking number so you can track your order and see when it reaches us.

When your return arrives, it will be processed by our returns team within 2-5 business days.
Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.

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