Returns & Exchanges
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How do I return my purchase?
You can return any item to our online store, just be sure to meet the conditions below and bring your proof of purchase.
1. Ensure you meet our simple conditions for successful returns.
2. Log in to My Account to book your return. If you checked out as a guest, use our Guest Returns Form here.
3. Pop in your order number and the email address used for placing the order. Click 'Start Return'.
4. Complete the prompted steps to select the items for return and reason.
5. Print the provided shipping label and attach it to the package. We do recommend using a device such as a desktop computer that is connected to a printer for this step.
6. Items are in their original condition and original shoe box or packaging (please note: packaging must not be damaged or marked).
7. Pack your return in another carton or satchel to protect the original packaging.
8. Take your package to your closest post office for return.
READ FULL ARTICLEPlease allow time for your return to reach our fulfillment centre. This time may vary depending on your location.
If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-3 working days to process.
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Online faulty assessment
We're so sorry to hear that your item is faulty. If you believe any purchased items may have manufacturing faults, please follow the below steps.
READ FULL ARTICLE
You are welcome to head into your local store and have the item assessed by a store manager. If the item is deemed faulty, our team will be able to assist you. Please note that any items purchased with PayPal cannot be returned to store. You will need to contact our Customer Experience team for a faulty assessment.
Alternatively, if you cannot make it to your local store, you may contact our Customer Experience team below for a faulty assessment. You will be asked to provide proof of purchase as well as photographs that clearly display the fault.*
Please do not send the faulty product back without contacting us first. -
In-store faulty assessment
If you're in one of our stores, please ask to speak to a Manager. We have empowered both our Store & Assistant Managers to use their own discretion about your purchase.
If you the customer, deem a purchase to be a manufacturing fault, the manager can offer one of the below- exchange for the same item
- exchange for a different size
- a full refund (depending on the payment method)
- disagree that there is a genuine manufacturing fault and therefore not process the return.
Check out our Returns Policy here.READ FULL ARTICLE
If your complaint does not relate to a purchase, please contact our Customer Experience team below.