How can I find out what materials an item is made from?
Generally all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.READ FULL ARTICLE
Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.
How can I get updates on new releases or any upcoming sales?
Want to stay in the loop about any new releases or promotions?
We recommend keeping a watch on our social media channels and subscribe to our mailing list. You can subscribe by heading over to our website and scrolling down to the bottom of the page and popping your email in the Subscribe box.READ FULL ARTICLE
How do I clean my shoes?
Need to keep your shoes squeaky clean? We've got you covered.
We recommend brushing away any surface dirt with a soft brush on a regular basis. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes or get any leather parts wet for too long).READ FULL ARTICLE
Open the shoes fully, remove the insoles and laces and let them dry at room temperature. (Never expose them to heat!).
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
How do I tie my leather laces back up?
Please click here to find our lace tying tutorial videos!READ FULL ARTICLE
Do you sell replacement laces?
We currently stock lace kits (includes the threading needle) and spare laces (no needle included).
Click here to shop our replacement laces!READ FULL ARTICLE
What size should I wear if the shoe isn't available in half sizes?
We normally recommend sizing up to the next whole size for our sandals. However, every person does fit differently into our products. If you need to return them for a different size, we do offer free exchanges*.READ FULL ARTICLE
*with proof of purchase and within the specified warranty period.
How do I know what size I should be wearing?
All sizes listed on the Sperry Australia website are in US sizes.READ FULL ARTICLE
Please click here for our Sizing Guide.
Why are my shoes squeaky?
Occasionally we do get feedback that the shoes are squeaky. This is not actually a manufacturing fault, but a pocket of air which is trapped between the insole and the outsole. Try taking the insole out, sprinkle talcum powder on the base and leave overnight to settle, then next day shake out the excess talc. This should get rid of the squeaking!
Any questions? Feel free to reach out to our Customer Experience team below.READ FULL ARTICLE
Where can I direct my feedback?
We are always happy to hear from our customers if you have any questions or concerns regarding a product or an in-store experience please reach out to us via email here.READ FULL ARTICLE
Sperry stands behind all the products that we produce with an assurance of quality materials and workmanship. This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
Our shoes carry a manufacturing warranty of 12 months and Sandals/Thongs have a 6 month warranty, which we consider to be fair wear.
If you believe any purchased items may have a manufacturing fault, please follow the below steps.
If purchased from a Sperry stockist please take them back to the place of purchase, they will need to assess them for you and handle the warranty process.
If you purchased your item from the Sperry Australia Online store, please contact our Customer Experience Team here so they can proceed with the claim. You will be asked to provide proof of purchase as well as photographs that clearly display the fault.READ FULL ARTICLE
I’m an influencer - can we collaborate?
We’re always on the hunt for talented individuals to collaborate with us!
If you’re interested in collaborating with us, please reach out to us through our Facebook page here.READ FULL ARTICLE