How can I find out what materials an item is made from?
Generally all material and design information can be found in or under the product description page.
Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.READ FULL ARTICLE
How can I tell if an item is in stock?
If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating.
If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.READ FULL ARTICLE
Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.
How can I get updates on new releases or any upcoming sales?
Want to stay in the loop about any new releases or promotions?
We recommend keeping a watch on our social media channels and subscribe to our mailing list. You can subscribe by heading over to our website and scrolling down to the bottom of the page and popping your email in the Subscribe box.READ FULL ARTICLE
What is your mission statement?
At Sperry, we're extremely passionate about ourselves as a brand and innately connecting with the water. We're naturally inspired to take action upon learning about the staggering numbers surrounding water pollution.
Did you know that 300 million tons of plastic are produced every year and that half of it is single-use? Of that, eight million tons of land in our oceans as waste. And if we don’t do something about it, there will be more plastic in the ocean than fish by 2050.
To rally behind our waters, we have partnered with our friends at Waterkeeper Alliance and BIONIC® and we're on a mission to reduce/eliminate plastic waste in our oceans for good.
To kick things off, we've launched Sperry BIONIC® - which is a collection of sustainable shoes woven from an average of five plastic bottles that have been recovered from marine and coastal environments.
Meet our collaborators
Waterkeeper Alliance is leading the fight for drinkable, fishable, swimmable water everywhere, working to achieve that goal by protecting more than 2.5 million square miles of water with 300,000 supporters in over 35 countries.
BIONIC® is a mission-driven material engineering company addressing ocean plastic pollution in marine and coastal environments. AKA, They create yarns and fabrics out of plastics found in our oceans.
READ FULL ARTICLE
THE SPERRY BIONIC® COLLECTION
Our BIONIC® Collection takes our most-loved styles and transforms them into sustainable shoes. Each sustainable shoe draws on Sperry’s sailing roots, using BIONIC® materials inspired by vibrant, multi-coloured spinnaker sails with patchwork pieces and heavy stitching details.
How do I clean my shoes?
Need to keep your shoes squeaky clean? We've got you covered.
We recommend brushing away any surface dirt with a soft brush on a regular basis. After extended, rugged use, wash with mild soap and warm water. Be sure to rinse all soap off as it is hydrophilic. (Do not soak the shoes or get any leather parts wet for too long).READ FULL ARTICLE
Open the shoes fully, remove the insoles and laces and let them dry at room temperature. (Never expose them to heat!).
Recommended treatment depends on the construction and material of the footwear. Many treatments do slightly alter the colour and appearance of the shoes.
How do I tie my leather laces back up?
Please click here to find our lace tying tutorial videos!READ FULL ARTICLE
Do you sell replacement laces?
We currently stock lace kits (includes the threading needle) and spare laces (no needle included).
Click here to shop our replacement laces!READ FULL ARTICLE
What size should I wear if the shoe isn't available in half sizes?
We know that sometimes it's difficult figuring out what size to purchase when shopping online.
If you usually wear a half size, we normally recommend sizing up to the next whole size. You want to have some clearance between your toes and the end of the shoe.
You can check out our size guide for more information!READ FULL ARTICLE
How do I know what size I should be wearing?
All sizes listed on the Sperry Australia website are in US sizes.READ FULL ARTICLE
Please click here for our Sizing Guide.
Why are my shoes squeaky?
Occasionally we do get feedback that the shoes are squeaky. This is not actually a manufacturing fault, but a pocket of air which is trapped between the insole and the outsole. Try taking the insole out, sprinkle talcum powder on the base and leave overnight to settle, then next day shake out the excess talc. This should get rid of the squeaking!
Any questions? Feel free to reach out to our Customer Experience team below.READ FULL ARTICLE
Where can I direct my feedback?
We are always happy to hear from our customers if you have any questions or concerns regarding a product or an in-store experience please reach out to us via email here.READ FULL ARTICLE
Sperry stands behind all the products that we produce with an assurance of quality materials and workmanship. This does not cover normal wear and tear, improper care, improper use, or the natural breakdown of materials over extended time and/or use.
Our shoes carry a manufacturing warranty of 12 months and Sandals/Thongs have a 6 month warranty, which we consider to be fair wear.
If you believe any purchased items may have a manufacturing fault, please follow the below steps.
If purchased from a Sperry stockist please take them back to the place of purchase, they will need to assess them for you and handle the warranty process.
If you purchased your item from the Sperry Australia Online store, please contact our Customer Experience Team here so they can proceed with the claim. You will be asked to provide proof of purchase as well as photographs that clearly display the fault.READ FULL ARTICLE
I’m an influencer - can we collaborate?
Due to the current climate conditions, unfortunately, we aren't looking to expand our current influencer and collaboration portfolio. We apologise for the inconvenience!READ FULL ARTICLE