How to place an order online
Placing an online order is easy! Follow our easy step by step guide below.
Would you prefer to speak to someone instead? Give our Sperry Experts a call on 1300 851 632.
They'll be able to help you with your size and securely place an order for you!
If you prefer not to call, hit up our Sperry Experts via our live chat channel.
HOW TO PLACE AN ONLINE ORDER
Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.
Step 2: Select the style you wish to purchase.
Clicking into the style, you'll be able to view a description of the shoe and product details
Interested in this item? Select a size and click on "Add To Cart".
Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!
You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:
"View Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.
Step 3: Complete the order
We accept all secure payment methods! Click here for more information.
Note: At the cart, you'll also be able to enter in your discount code if you have one.
You'll be asked to either:
- Checkout as a guest
- Log into your existing account OR
- Create an account with us.
Follow the prompts and fill out all the required fields.
Once done, the last step is to review your details to make sure they're correct.
Press "Place Order". You're done!
Having difficulties placing your order? No worries! Our Sperry Experts are available to help over the phone on 1300 851 632.
Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).
Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.
Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.
I don’t know what my gift card balance is?
Don’t know what your gift card balance is? Not a problem! Just follow the below steps to locate your balance.
First, add the item(s) you wish to purchase to your cart.READ FULL ARTICLE
Next, click the “Cart” icon on the top right corner and scroll down to select “View Cart”.
At the bottom of the shopping cart, you’ll see a section where it says “Gift Cards”.
Pop in your gift card number followed by your pin (can be found on the back of your card).
Click “View Balance”. Your remaining balance will be displayed on the screen!
Click “Add Gift Card” to apply it to your order!
Why has my order been cancelled?
We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:
- Request for additional information is refused or not received within the requested time
- Request for the cardholder to contact us within the timeframe is not met
- Purchase transaction does not pass our security check
- The Purchase has connections to previous fraudulent orders
- Purchase was made by an unauthorised alteration our website.
We genuinely care about the safety of our customers, their personal information and the protection of their funds.READ FULL ARTICLE
Sperry may require further verification of your order to ensure that it is authorised by the cardholder.
Our Customer Experience team may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Customer Experience team will provide more information.
My discount code isn’t working?
We're sorry to hear this!
If you're struggling to apply your discount, we want to hear about it. Our site may be experiencing some technical issues around applying discounts.
To fix the problem, we suggest clearing your cookies and/or switching to another browser.
Still not working? Don't stress - our Customer Experience team are here to help. Please screenshot the error message as it'll help us troubleshoot the issue and reach out to us below.READ FULL ARTICLE
I can’t checkout?
We're sorry that you're experiencing this on our website.
We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.
If you're still having difficulty checking out, we want to hear about it.
Contact the Customer Experience team below if the site is having any technical issues impacting your ability to checkout.
The more details you can provide us, the better! Let us know:
- as much detail about the issue as you can
- screenshots of error messages (if any)
- which browser you're using
- what you've done to try to resolve it so far
Sperry Australia website values your security. We use 128 bit SSL security on all credit card transactions which is reinforced with 3DES encryption. We take every precaution to ensure that your details are transmitted securely and comply with industry regulation.READ FULL ARTICLE