Payment

We’re sorry to hear that you’re having difficulties purchasing through our website.

First, we recommend clearing your cookies or switching to another browser.

If the problem continues, we recommend trying a different payment method.

Still having issues? Get in touch with the Sperry Experts and we'll help you out.

Please provide us with a screenshot of the error message to help speed up the troubleshooting process. We also advise to block out any sensitive information before sending through the screenshot. 

We accept a number of payment methods such as Mastercard, VISA, American Express, Paypal and Afterpay.

Did you know that we offer free PayPal returns if something doesn't fit or isn't quite right?

Need more information on how Afterpay works? Click here.

You will automatically receive your tax invoice when placing an online order.

Your order confirmation serves the same purpose as a tax invoice.

Can't find your tax invoice? Get in contact with our Sperry Experts here and provide your order number. We'll generate one for you.

We’re sorry to hear that you’re having difficulties on our website.

First, we recommend clearing your cookies or switching to another browser.

If the problem still exists, then we recommend trying a different payment method.

Sperry Australia website values your security. We use 128 bit SSL security on all credit card transactions which is reinforced with 3DES encryption. We take every precaution to ensure that your details are transmitted securely and comply with industry regulation.

Due to the evolving crisis of COVID-19, Afterpay has made some changes to their payment schedules. All customers will now pay the first payment upfront until further notice. For more information, please click here.

Afterpay is a simple instalment plan, allowing you to pay for your order in four equal instalments, due every fortnight!

Afterpay is available to all people who:

• Live in Australia;
• Are at least 18 years old
• Can enter into a legally binding contract
• Have a valid and verifiable email address, mobile number; and
• Use an Australian credit or debit card to make a purchase. You are not required to fill out a credit application form.

Simply choose Afterpay as your payment method at checkout. First-time customers will have to provide payment details. Any returning customers can simply log in to make their purchase.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct the instalments from your debit or credit card every fortnight.

If you have any further enquiries regarding Afterpay, you can check out their FAQs for more information.

We may cancel or delay delivery for orders where we require further payment information to process the purchase. Reasons include:

1. Request for additional information is refused or not received within the requested time
2. Request for the cardholder to contact us within the timeframe is not met
3. Purchase transaction does not pass our security check
4. The Purchase has connections to previous fraudulent orders
5. Purchase was made by an unauthorised alteration our website.

 We genuinely care about the safety of our customers, their personal information and the protection of their funds.
 
Sperry may require further verification of your order to ensure that it is authorised by the cardholder.
 
Our Sperry Experts may contact you via phone or email to confirm details of your order before it can be shipped. Don't be concerned if this happens to you. We check plenty of orders every single day and orders can be selected for various reasons.
 
This is to ensure that you have a great shopping experience with us! If you’re still unsure or have any concerns regarding your order being cancelled, please contact us below and our Sperry Experts will provide more information.

Sometimes we have an influx of customers ordering the same item at the same time which causes discrepancies. Unfortunately, this means that we are unable to fulfil all of the orders.

If you receive an email letting you know your order has been oversold, unfortunately, we were unable to fulfil part or all of your order.  

When this happens, please be assured that your money has been refunded to your original payment method and can take anywhere from 2 - 5 business days to show back in your account. 

Our Terms & Conditions do also cover our oversell policy under section 7. Pricing & Availability - Sperry reserves the right to accept or reject your order for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this website, or an error in your order.

Unfortunately, we don't currently sell gift cards online. We're sorry for the inconvenience!

We know that purchasing gifts online can be tricky, so our Sperry Experts are here to help you find the perfect present with sizing advice, product recommendations and stock checks. They can even place the order over the phone with you!

Give them a call on 1300 851 632 and press option 1. 

Where to apply the discount code:
Once you've added the item to your cart, select the "View Cart" option and once you've reached the page, you should be able to enter the code under the "Discount codes" section.

Other things to note:

1. Have you double-checked the T's & C's of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
2. Have you checked that your discount code was issued by Sperry Australia? International codes cannot be used
3. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.

We're sorry to hear this.

If you're struggling to apply your discount, there could be a few reasons as to why it may not be working.

Where to apply the discount code:

Once you've added the item to your cart, select "View or Update Cart" option and once you've reached the page, you should be able to enter the code under the "Apply Gift Cards & Promo" section.

Other things to note:

1. Have you double-checked the T's & C's of the discount code? You can find the information in the body of the email that you received. You may need to hit a certain threshold in order for the code to work
2. Have you checked that your discount code was issued by Sperry Australia? International codes cannot be used
3. We also suggest clearing your cookies and/or switching to another browser
4. Promotional codes cannot be used in conjunction with other offers and some exclusions may apply. We recommend checking the terms and conditions related to your discount before ordering.
5. If for any reason the order is cancelled, we will refund the full amount that was paid for. If the order is partially cancelled, we will refund the discounted price for the cancelled items. Promotional codes can only be used once so if this happens, you won’t be able to use the same code again.

Followed the above instructions and still not working? Don't stress  - our Sperry Experts are here to help. Please provide the below information when contacting as it helps to speed up the process

1. Item(s) name or number
2. Screenshot of the error message that you're seeing
   

Our Sperry Experts will do their best to troubleshoot for you.

Our Sperry Experts are on hand to assist you with placing bulk orders and ensure a secure ordering experience. 

Connect with a Sperry Expert for sizing advice and assistance placing your bulk order. Call the team on 1300 851 632 and press option 1 once prompted.

Placing an online order is easy! Follow our easy step by step guide below.

Would you prefer to speak to someone instead? Give our Sperry Experts a call on 1300 851 632.

They'll be able to help you with your size and securely place an order for you!

If you prefer not to call, hit up our Sperry Experts via our live chat channel.

HOW TO PLACE AN ONLINE ORDER

Step 1: Browse our website by using the search function at the top right-hand corner, or by clicking on the category in the navigation menu.

Step 2: Select the style you wish to purchase.

Clicking into the style, you'll be able to view a description of the shoe and product details 

Interested in this item?  Select a size and click on "Add To Cart".

Once you've done this, you'll see a number next to the shopping cart on the top right-hand corner. This means you've successfully added an item to your cart!

You can continue shopping or if you'd like to start the checkout process, simply click on the Shopping Cart and select one of two options:

"View Cart" - If you need to make any edits to the current items in your cart
"Checkout" - You're happy with your selection, then proceed to checkout.

Step 3: Complete the order

We accept all secure payment methods! Click here for more information.

Note: At the cart, you'll also be able to enter in your discount code if you have one.


You'll be asked to either:

• Checkout as a guest
• Log into your existing account OR
• Create an account with us.

Follow the prompts and fill out all the required fields.

Once done, the last step is to review your details to make sure they're correct. 

Press "Place Order". You're done!

Having difficulties placing your order? No worries! Our Sperry Experts are available to help over the phone on 1300 851 632.

Once you have completed the checkout process, you'll receive your Order Confirmation to the email address that you provided at checkout. You'll also be able to view your order in the “My Account” section (if you have an online account with us).

Remember, if you checked out as a guest and created an account afterwards, the order won't be visible there.

Next steps: Sit tight! Once your order has been dispatched, you'll receive a follow-up email with your tracking details.

Yes!

Give us a call on 1300 851 632 and select 1. Our team will be able to help you place an order over the phone. 

We're sorry that you're experiencing this on our website.

We suggest either switching browsers or deleting your cookies and reloading the browser to attempt to fix the issue.

If you're still having difficulty checking out, we want to hear about it.

Contact the Sperry Experts below if the site is having any technical issues impacting your ability to checkout. 

The more details you can provide us, the better! Let us know:

• as much detail about the issue as you can
• screenshots of error messages (if any) 
• which browser you're using 
• what you've done to try to resolve it so far

Please be aware of online scams that may use the Sperry name as a means of obtaining your personal and/or banking details.

These fraudulent or misleading scams may direct you to “scam” websites modelled after Sperry with heavily discounted stock, or may involve emails or SMS messages, phone calls, social media or other unsolicited promotions that request personal or financial information. These scams may also take the form of competitions or surveys. 

Please note that Sperry will never ask for your personal or banking details in unsolicited communications.

We suggest that you do not respond to or participate in any offer that appears suspicious or too good to be true.

If you would like more information on current scams or would like to report a scam, please contact Scamwatch via their website.

If you have any queries about a communication you have received, please get in touch with the Sperry Experts through our Contact Us page