Delivery

Please note: Due to recent disruptions in flight schedules in Melbourne, you may experience delays of up to 1-2 business days on top of the normal delivery frames outlined below.

Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times. 

Sperry Australia charges a flat rate shipping fee of $10. However, if your order is over $100 we offer FREE SHIPPING on standard delivery, no matter your location in Australia or how many pairs you decide to purchase.

Unfortunately, we don't ship internationally at this point in time, we apologise for the inconvenience! 

To search whether Sperry ships within your country, we recommend searching the country filter on the top right section of our homepage.

Sperry Australia delivers Australia wide to residential, businesses, Parcel Lockers and PO Box addresses. To guarantee safe arrival of your order from Sperry Australia, please specify a delivery address which will be manned during business hours.

If no one is present to accept your delivery it will be taken to the nearest Australia Post and a notification card left and the requested delivery address.

At Sperry Australia we currently do NOT accept international orders.

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched.

Tracking Notification 

Your tracking number will be sent with the subject "Sperry Australia Shipment # for Order # SPE00000000".

Your tracking email will look like this:

Tracking your order:

1. You can log in to your account and select the 'Track my Order' tab on the left-hand side
2. Click on the Tracking link in your email notification or copy the Tracking Number at the bottom of your email and track online at Australia Post.
   
   Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.

If you haven't received your order by the estimated delivery date, contact the Customer Experience team below and we'll help track it down.

If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched. 
We also recommend checking your spam/junk inbox as it can sometimes land in there.

Click here for ways to track your order.

If our courier partners cannot leave the parcel unattended at your delivery address it will get dropped off at the nearest post office for you to collect.

Once your parcel has arrived at the post office, you have up to 10 business days to collect. If not, the parcel will be returned to sender and unfortunately, we cannot send the parcel back out to you.

Rest assured that you will be refunded once your parcel makes its way back to the warehouse.

We understand that this is frustrating however we have these protocols put in place to prevent your purchases from falling into the wrong hands.

We understand that you're hanging out for your new item(s), so we suggest repurchasing and organizing for them to be delivered to a location where they can be signed for such as your place of work.

If you have any further enquiries, please get in touch with the Customer Experience team below and we’ll be able to assist you.

Once an order has been placed, you cannot change the address under your account.

However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and update the address for you. Please contact our Customer Experience team through Live Chat or call them on 1300 851 632 and press option 2 once prompted. They'll do their best to try and update the address for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.

If unable to do so, please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. They will be able to update your address.

Important to note:
Any address updates done by StarTrack will add an additional business day for delivery on top of the standard delivery time.

We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time.

Unfortunately, we are unable to make any changes or cancel your order. Once you receive your item(s), you can return them in accordance with our Returns Policy.