Is it safe to receive packages from Sperry?
We want to assure you that Sperry along with our delivery partners, are doing everything we can to safeguard our team and customers during the preparation and delivery of your orders.
Our delivery partners are following several hygiene protocols including:
- Social distancing within processing facilities and during delivery to customers.
- Allocating workers to operational zones within processing facilities and performing daily temperature checks.
- The use of mandatory face coverings and screens where relevant.
- Practicing good hygiene and regular cleaning of delivery vehicles.
- No longer asking for signatures on delivery, to avoid unnecessary contact.
To keep our delivery drivers and posties safe, please:
- Keep 1.5 meters in distance.
- If you're experiencing symptoms, please let your postie or driver know.
- Wear a mask where required and practice good hygiene.
How long does delivery take?
Due to the increased impact of COVID-19, we are experiencing further delays in delivery times. In light of this, please anticipate a delay of 2 - 4 business days on top of our standard delivery times of 1 - 3 business days for metro areas and 4 -7 business days for rural areas. More information here.
Just placed an order? Here's when to expect your delivery:
ORDER OVER $100
ORDER UNDER $100
Australian Metropolitan Areas
1-3 Business Days
Australian Rural Areas
4-7 Business Days
Orders can be delivered to residential and business addresses, parcel lockers, PO boxes and parcel collect locations.
Important to note:
1. Delivery times may vary during peak sale periods. Please allow an additional 2-4 business days on top of standard delivery times.
2. Delivery services do not run on National or State Public Holidays.
3. Shipping times are a guideline only and cannot be guaranteed based on possible courier delivery issues, or any other unforeseen or unavoidable external events (such as severe weather conditions) beyond the control of Sperry.
4. StarTrack has implemented strict cleanliness and social distancing measures to ensure safe deliveries for their customers and team. For more information, please click here.READ FULL ARTICLE
Need help tracking your order? Click here.
How do I track my order?
If you haven't yet received a tracking number, it just means we're working on processing your order. You'll receive an automated notification with your tracking number once your order has been dispatched.
You can check out our Delivery Timeframes to help you estimate the arrival of your order.
Your tracking number will be sent with the subject "Sperry Australia Shipment # for Order # SPE00000000".
Your tracking email will look like this:
Tracking your order:
- You can log in to your account and select the 'Track my Order' tab on the left-hand side
- Click on the Tracking link in your email notification or copy the Tracking Number at the bottom of your email and track online at StarTrack.
Note: It can take anywhere between 24-48 hours for the tracking number to become available on the courier's website.
If you haven't received your order by the estimated delivery date, contact the Sperry Experts below and we'll help track it down.READ FULL ARTICLE
How much does delivery cost?
Sperry Australia charges a flat rate shipping fee of $10. However, if your order is over $100 we offer FREE SHIPPING on standard delivery, no matter your location in Australia or how many pairs you decide to purchase.READ FULL ARTICLE
Where do you deliver to?
Sperry Australia delivers Australia wide to residential, businesses, Parcel Lockers and PO Box addresses. To guarantee safe arrival of your order from Sperry Australia, please specify a delivery address which will be manned during business hours.
If no one is present to accept your delivery it will be taken to the nearest Australia Post and a notification card left and the requested delivery address.
At Sperry Australia we currently do NOT accept international orders.
To search whether Sperry ships within your country, we recommend searching the country filter on the top right section of our homepage.
READ FULL ARTICLE
Do I need to be home for delivery?
Our couriers will not leave a parcel unattended if there is no one home to collect it. This is to avoid your parcel falling into the wrong hands.
Instead, the courier will leave a card letting you know that your parcel is awaiting your collection at your local post office. You’ll need to present your ID and the collection card to collect your parcel.
You will have up to 10 business days to collect your parcel from the post office. If not collected within this timeframe, your order will be returned to sender and we are unfortunately unable to send it back to you. You will be refunded when your parcel arrives back at our warehouse.READ FULL ARTICLE
Why haven't I received a tracking number?
You'll receive an automated notification with your tracking number once your order has been dispatched. If you haven't yet received a tracking number, it just means we're working on processing your order.
We also recommend checking your spam/junk inbox as it can sometimes land in there. If you haven't yet received a tracking number, it just means we're working on processing your order.
Click here for ways to track your order.
You can check out our Delivery Timeframes to help you estimate the arrival of your order.READ FULL ARTICLE
How can I update my delivery address?
Once an order has been placed, you cannot change the address under your account.
However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and update the address for you. Please contact our Sperry Experts through Live Chat or call them on 1300 851 632 and press option 2 once prompted. They'll do their best to try and update the address for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.
If unable to do so, please get in contact with StarTrack on 13 23 45 and provide them with your tracking number. They will be able to update your address.
Important to note:READ FULL ARTICLE
Any address updates done by StarTrack will add an additional business day for delivery on top of the standard delivery time.
Can I cancel my order?
During working hours, please get in touch with a Sperry Expert via Live Chat or call on 1300 851 632 and press option 2 once prompted. They'll do their best to try and cancel for you, however, due to the nature of quick turnaround times for our orders, we cannot guarantee this.
If outside of working hours, please lodge an enquiry via Email.
We take pride in our fast delivery which means that most orders are packed and dispatched within a short amount of time.
However, there is a small window from the time you place the order to the point it is ready to be shipped that we can try and cancel for you.
Important to note: If your order has already been shipped then we are unable to make any changes. Once you receive your item(s), you can return them in accordance with our Returns Policy.READ FULL ARTICLE