You can return any item to our online store, just be sure to meet the conditions below.
Please note that all online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.
3 simple conditions for a successful return:
Item(s) were purchased in the last 60 days and proof of purchase can be provided.
Item(s) must be unworn & undamaged with original tags attached.
Items are in their original packaging (shoebox) and in original condition.
Cost of returns
You are responsible for the costs of returning any item(s) to our online store. Any returned item(s) are your property and remain your responsibility until they reach our warehouse.
Online Returns Instructions
1. Ensure you meet our simple conditions for successful returns. Check out our Returns Policy.
3. Pop in your order number and the email address used for placing the order. Click 'Start Return'.
4. Complete the prompted steps to select the items for return and reason.
5. Print the provided shipping label and attach it to the package. We do recommend using a device such as a desktop computer that is connected to a printer for this step. Please note that this is not a prepaid label and will require postage to be paid for at your nearest post office.
7. Pack your return in another carton or satchel to protect the original packaging.
8. Take your package to your closest post office to pay for and drop off the parcel.
Please allow time for your return to reach our fulfilment centre. This time may vary depending on your location.
If approved, refunds are carried out within 48 hours of receiving the return and you will be notified via email. Depending on your bank, your refund may take 2-5 working days to process.
Once processed, it can take anywhere between 2-5 business days for your refund to show up, depending on your financial institution.