FREQUENTLY ASKED QUESTIONS

• What is your latest returns policy?

  From the 4th August 2020, we've extended our Returns Policy to 60 days.

  We want you to be completely satisfied with our products and we will gladly accept returns within 60 days of receipt where the products are in new, unworn with tags attached and in their original packaging.
  
  Important to note! We do not offer exchanges for online orders. You'll automatically be issued a refund for any returned items. If you would like to exchange an item, we recommend placing a new order online and return your existing item.
  
  All online returns must be lodged through our Returns portal here. Please note that all online returns must be dropped off at your local post office. We do not accept direct returns to the warehouse.

  3 simple conditions for a successful return:

  • Item(s) were purchased in the last 60 days and proof of purchase can be provided.
  • Item(s) must are unworn & undamaged with original tags attached.
  • Items are in their original packaging (shoebox) and in original condition

  Please note that all online returns cannot be sent with the shoebox taped up, written on or exposed. Please use either the original postage bag or an inside out plastic shopping bag. *
  
  *We reserve the right to reject any returns that do not meet these requirements.
  
  Refunds

  Once you have dropped your parcel off at the Post Office, please allow some time for your item to reach our warehouse. Our top tip is to keep a note of your Australia Post return tracking number, that way you can track your order and see when it reaches us.

  Upon receipt, a returned item will be processed by our returns warehouse within 2-5 business days.

  Once processed, the refund will show in your account within 2-5 business days, depending on your financial institution.

  Faulty items
  
  If you believe your online purchase arrived with a manufacturing fault, please contact our Customer Experience team below. We'll request your order/receipt number and photographs of the tongues, tops, sides, soles and fault.

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• How can I find out what materials an item is made from?

  Do you need a hand with sizing, stock or a product recommendation? Our Product experts are available to help! Give us a call on 1300 851 632 and press option 1.

  Generally all material and design information can be found in or under the product description page.

  Still can’t find the information? Get in touch with the Customer Experience team below and we’ll be able to help you out.

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• How can I tell if an item is in stock?

  Do you need a hand with sizing, stock or a product recommendation? Our Product experts are available to help! Give us a call on 1300 851 632 and press option 1.

  If the item is listed on the website, it is generally still in stock, however, we cannot guarantee as our stock levels are constantly fluctuating. 

  If you would like to know if an item is in stock, feel free to get in contact with the Customer Experience team below and we’ll be able to look into it for you.
  
  Please provide us with the name of the item as well as the item number as this will help us to assist you quicker.

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• How do I know what size I should be wearing?

  Do you need a hand with sizing, stock or a product recommendation? Our Product experts are available to help! Give us a call on 1300 851 632 and press option 1.

  All sizes listed on the Sperry Australia website are in US sizes.
  Please click here for our Sizing Guide.

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