DELIVERY TIMES
Sperry Australia orders are delivered via StarTrack and they target next day delivery to capital cities. Delivery times to Metro areas may take 1 -3 business days and Regional areas 4 – 7 business days for orders placed before 11am AEST.
READ FULL ARTICLEIf you have had an unsuccessful delivery, this could be for a number of reasons.
Usually it is because Star Track didn't deem the area a safe spot to leave your order and have taken it to the post office.
When this happens we strongly advise that you contact Star Track directly on - 132 345 and let them know your tracking number and the will instruct you from there.
If you have had an unsuccessful delivery, this could be for a number of reasons.
Usually it is because Australia Post didn't deem the area a safe spot to leave your order and have taken it to the post office.
When this happens we strongly advise that you contact Australia Post directly on - 13 76 78 and let them know your tracking number and the will instruct you from there.
We’re not happy until you’re 100% satisfied with the fit of your new shoes or items. So if they’re anything short of perfect, simply contact our online customer service team.
Sperry has a 30 day Australia-wide free shipping returns policy for all online purchases, provided the returns are unworn, in the condition you received them, and in the original packaging.
Each order is entitled to one free return; any subsequent returns to be covered by the customer. Sperry will re-charge your original method of payment if extra payment is required, if you require a partial or full refund, Sperry will refund your original method of payment. Sperry does not take responsibility for a return parcel until it is delivered, it is suggested that you register your parcel from $2.60. Registering your parcel can be used as a form of tracking your parcel delivery to Sperry. Return period is 30 days from the date of dispatch of your order. Exchanges can be made at Sperry retail stores only if it is a size exchange of the same style.
1. Call our friendly Customer Service Team on 1800 954 492 with your order number ready
2. The Customer Service Team will provide you with a return reference number
3. Pack up you unworn shoes or items into their original shoebox or packaging
4. Place the original shoe box or packaging into another carton or satchel
5. Place the completed return form inside the parcel
6. Clearly label the parcel with your return reference number and the following address (within 30 days for your free return)
Reply Paid 85813
INSERT RETURN REFERENCE NUMBER
Sperry
34 Yarrunga St
Prestons NSW 2170
7. Drop the parcel off at your nearest post office
Once received my Sperry your return or exchange will be processed within 3 working days
